Frequently Asked Questions

SuperWaba is a WhatsApp & Instagram automation platform that helps businesses automate customer conversations, send broadcast campaigns, capture leads, and integrate with CRMs and e-commerce platforms — all from a single unified inbox.

SuperWaba is built for businesses of all sizes — from small startups and D2C brands to mid-market companies and enterprises. Whether you run an e-commerce store, a healthcare practice, a real estate agency, or a SaaS product, SuperWaba scales with your needs.

Yes, SuperWaba works on top of the official WhatsApp Business API (Cloud API). We handle the entire setup and onboarding process for you, including Meta Business Manager verification and phone number provisioning.

The free WhatsApp Business App is limited to a single device, manual replies, and basic labels. SuperWaba unlocks the full API with unlimited agents, automated workflows, broadcast messaging, CRM integrations, AI chatbots, and detailed analytics.

Yes, SuperWaba is an official WhatsApp Business Solution Provider (BSP) approved by Meta. This means your account benefits from direct API access, faster approvals, and full compliance with Meta's commerce policies.

Absolutely. SuperWaba supports both WhatsApp and Instagram automation from the same dashboard. You can automate Instagram DMs, comment replies, story mentions, and lead capture flows alongside your WhatsApp workflows.

SuperWaba currently supports WhatsApp Business API and Instagram Direct Messages. Both channels are managed from a single unified inbox so your team can handle all conversations in one place.

Yes. SuperWaba includes a visual no-code chatbot builder with drag-and-drop flows. You can create multi-step conversation flows, add conditions and branching logic, integrate with APIs, and deploy bots in minutes — no developer needed.

SuperWaba's AI chatbot uses natural language processing to understand customer intent and respond intelligently. You can train it on your business knowledge base, product catalog, and FAQs. When the AI can't handle a query, it seamlessly hands off to a live agent.

The Team Inbox is a shared inbox where multiple agents can view, assign, and respond to customer conversations across WhatsApp and Instagram. It supports agent routing, internal notes, canned responses, conversation tags, and SLA tracking.

Yes. SuperWaba lets you send bulk WhatsApp broadcasts to opted-in contacts using pre-approved message templates. You can segment your audience, schedule sends, and track delivery, read, and click-through rates in real time.

Yes. You can sync your product catalog with WhatsApp and let customers browse, select, and purchase products directly within the chat. This works seamlessly with Shopify, WooCommerce, and other e-commerce platforms.

SuperWaba provides detailed analytics including conversation volume, response times, resolution rates, agent performance, broadcast campaign metrics (delivery, read, CTR), chatbot effectiveness, and revenue attribution — all in a real-time dashboard.

Yes! Every plan includes a 7-day free trial with full access to all features. No credit card required to start. You can explore the entire platform risk-free before committing to a plan.

SuperWaba offers four plans: Starter (for small businesses), Growth (for scaling teams), Pro (for high-volume businesses), and Enterprise (for custom needs). Each plan includes increasing conversation limits, agent seats, and advanced features.

Yes. We automatically detect your location and show prices in INR for India-based customers and USD for international customers. You can also manually toggle between currencies on our pricing page.

Absolutely. You can upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately and billing is prorated, so you only pay for what you use.

Yes, annual plans save you up to 27% compared to monthly billing. The savings are shown directly on each plan when you toggle to yearly billing on our pricing page.

We notify you before you hit your limit. You can upgrade your plan or purchase additional conversations as an add-on without changing plans. Your service is never interrupted — we always give you time to adjust.

Most businesses are up and running within 24-48 hours. The process includes Meta Business Manager verification, phone number provisioning, and basic workflow setup. Our onboarding team guides you through every step.

Yes. SuperWaba supports seamless migration from any existing BSP (Wati, AiSensy, Gupshup, Twilio, etc.) without losing your phone number or conversation history. Our migration team handles the entire transfer process.

Not necessarily. You can use your existing business phone number or get a new one. If you're migrating from another BSP, we transfer your existing number. The only requirement is that the number can receive an SMS or voice call for verification.

SuperWaba helps you apply for the official WhatsApp Green Tick (verified business badge). You need a verified Meta Business Manager account and your business must meet Meta's eligibility criteria. We guide you through the entire application process.

Yes. Every plan includes onboarding support. Growth and Pro plans include a dedicated onboarding specialist who helps you set up workflows, configure integrations, and train your team. Enterprise plans include a dedicated account manager.

Yes. SuperWaba uses enterprise-grade security including AES-256 encryption at rest, TLS 1.3 encryption in transit, SOC 2 Type II compliance, and regular third-party security audits. Your data is stored in tier-1 data centers with 99.99% uptime SLA.

Yes. SuperWaba is fully GDPR compliant. We provide data processing agreements (DPAs), support data subject rights (access, deletion, portability), and maintain detailed processing records. Enterprise plans include data residency options for EU data.

SuperWaba enforces WhatsApp's opt-in requirements. We provide built-in opt-in collection tools (website widgets, QR codes, landing pages) and maintain consent records. You can only broadcast to contacts who have explicitly opted in.

Yes. As an official Meta BSP, SuperWaba strictly follows all of Meta's Business Messaging policies, Commerce policies, and WhatsApp Business API terms of service. Our template review process ensures all outbound messages comply with Meta's guidelines.

Yes. SuperWaba provides role-based access control (RBAC) with customizable permissions. You can define roles (admin, supervisor, agent), restrict access to specific features, and enable SSO (Single Sign-On) on Enterprise plans.

By default, data is stored in secure, SOC 2-compliant data centers. Enterprise customers can choose their preferred data residency region (US, EU, Asia-Pacific, or India) to meet local data sovereignty requirements.

SuperWaba integrates natively with HubSpot, Zoho CRM, and Salesforce. You can also connect to virtually any CRM using our Zapier, Make, Pabbly Connect, or n8n integrations, or build custom integrations using our REST API and webhooks.

Yes. SuperWaba has native integrations with Shopify, WooCommerce, Magento, BigCommerce, and Wix. These integrations enable automated order confirmations, shipping updates, abandoned cart recovery, and product catalog sync.

Absolutely. Beyond native integrations, SuperWaba connects to 5,000+ apps through Zapier, Make, Pabbly Connect, and n8n. You can also use our REST API and webhooks to build custom integrations with any tool in your stack.

Yes. SuperWaba integrates with Razorpay for in-chat payments. Customers can complete purchases directly within the WhatsApp conversation using payment links, UPI, cards, or net banking — no need to leave the chat.

Yes. SuperWaba integrates with Google Sheets and Airtable for lightweight data management. You can automatically log conversations, export contact lists, sync lead data, and trigger workflows based on spreadsheet updates.

SuperWaba offers email support for all plans, live chat support for Growth and above, and dedicated account management with 24/7 phone support for Enterprise plans. Average response time is under 2 hours during business hours.

Yes. SuperWaba provides comprehensive documentation, step-by-step setup guides, video tutorials, a glossary of industry terms, and a blog with in-depth articles. Visit our Docs, Guides, and Blog sections for self-service help.

Yes. SuperWaba has an active community of users and partners. You can join our community to share best practices, ask questions, and connect with other businesses using WhatsApp and Instagram automation.

Absolutely. Our Growth and Pro plans include quarterly strategy reviews with a WhatsApp marketing expert. Enterprise plans include a dedicated success manager who helps you optimize campaigns, improve conversion rates, and scale your messaging operations.

SuperWaba maintains a 99.99% uptime SLA. Our infrastructure runs on redundant, multi-region cloud infrastructure with automatic failover. We publish a real-time status page so you can monitor service health at any time.