Frequently Asked Questions

Superwaba is a WhatsApp & Instagram automation platform that helps businesses automate marketing, sales, and support conversations. It includes AI chatbots, broadcast campaigns, a team inbox, lead capture, e-commerce integrations, and analytics — all in one dashboard.

Superwaba is built for businesses of all sizes — from solo entrepreneurs and D2C brands to mid-market companies and enterprises. It's especially popular with e-commerce, education, healthcare, real estate, and service-based businesses.

Yes, Superwaba works on top of the official WhatsApp Business API (Cloud API). We help you apply for API access during onboarding — most accounts are approved within 24 hours.

The free WhatsApp Business App is limited to one device, no automation, no API access, and manual messaging only. Superwaba unlocks the full WhatsApp Business API with automation, AI chatbots, multi-agent inbox, broadcasts, integrations, and advanced analytics.

Yes, Superwaba is an official WhatsApp Business Solution Provider (BSP) and Meta Business Partner. This means we have direct API access, priority support from Meta, and full compliance with Meta's messaging policies.

Absolutely. Superwaba supports both WhatsApp and Instagram automation from the same dashboard. You can automate Instagram DMs, comment replies, story replies, and run lead generation campaigns.

Superwaba currently supports WhatsApp Business API, Instagram DMs & comments, Facebook Messenger, and an embeddable Live Chat widget for your website.

Yes. Superwaba includes a visual no-code chatbot builder with drag-and-drop interface, conditional logic, API integrations, and multi-step forms.

Superwaba's AI chatbot uses natural language processing to understand customer queries and respond intelligently. You can train it on your knowledge base, product catalog, and FAQs. It handles lead qualification, product recommendations, and support queries 24/7.

The Team Inbox is a shared inbox where multiple agents can handle conversations from WhatsApp, Instagram, and Messenger in one place. It includes agent assignment, internal notes, canned responses, and real-time collaboration.

Yes. Superwaba lets you send bulk WhatsApp broadcasts to segmented audiences. You can personalize messages with variables, schedule sends, track delivery and click rates, and use approved templates.

Yes. You can sync your product catalog from Shopify or WooCommerce and share interactive product cards directly in WhatsApp conversations.

Superwaba provides detailed analytics including campaign performance (delivery, read, click rates), agent productivity (response time, resolution time), conversation metrics, lead conversion tracking, and downloadable PDF/CSV reports.

Yes! Every plan includes a 15-day free trial with full access to all features. No credit card required to start.

Superwaba offers four plans: Starter, Growth, Pro, and Enterprise. Each plan scales with your team size, automation needs, and conversation volume.

Yes. We automatically detect your location and show prices in INR for India and USD for international customers. You can switch between currencies anytime.

Absolutely. You can upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately and billing is prorated.

Yes, annual plans save you up to 27% compared to monthly billing.

We notify you before you hit your limit. You can upgrade your plan or purchase additional conversations as needed. We never cut off your messages mid-conversation.

Most businesses are up and running within 24-48 hours. If you already have WhatsApp Business API access, you can start in under 30 minutes.

Yes. Superwaba supports seamless migration from any WhatsApp BSP. We handle the number porting process and help you transition without downtime.

Not necessarily. You can use your existing business phone number or we can help you set up a new one. Virtual numbers are also supported.

Superwaba helps you apply for the official WhatsApp Green Tick (verified business badge). We guide you through the application process and ensure your profile meets Meta's requirements.

Yes. Every plan includes onboarding support. Growth and Pro plans get dedicated onboarding sessions with our team to help you set up automations, integrations, and campaigns.

Yes. Superwaba uses enterprise-grade security including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and regular security audits. We maintain a 99.99% uptime SLA.

Yes. Superwaba is fully GDPR ready with data processing agreements, right to erasure, data portability, and consent management built into the platform.

Superwaba enforces WhatsApp's opt-in requirements. We provide tools for collecting and managing opt-ins, and our templates are pre-approved to ensure compliance.

Yes. As an official Meta BSP, Superwaba strictly follows Meta's Business Messaging policies, Commerce Policy, and Community Standards for both WhatsApp and Instagram.

Yes. Superwaba provides role-based access control (RBAC). You can create custom roles with specific permissions for different team members.

By default, data is stored in secure cloud servers in India (AWS/GCP). Enterprise plans offer data residency options for other regions.

Superwaba integrates natively with HubSpot, Zoho CRM, and Salesforce. You can also connect to virtually any CRM using our Zapier, Make, Pabbly Connect, or n8n integrations, or build custom integrations using our REST API and webhooks.

Yes. Superwaba has native integrations with Shopify, WooCommerce, Magento, BigCommerce, and Wix. These integrations enable automated order confirmations, shipping updates, abandoned cart recovery, and product catalog sync.

Absolutely. Beyond native integrations, Superwaba connects to 5,000+ apps through Zapier, Make, Pabbly Connect, and n8n. You can also use our REST API and webhooks to build custom integrations with any tool in your stack.

Yes. Superwaba integrates with Razorpay for in-chat payments. Customers can complete purchases directly within the WhatsApp conversation using payment links, UPI, cards, or net banking — no need to leave the chat.

Yes. Superwaba integrates with Google Sheets and Airtable for lightweight data management. You can automatically log conversations, export contact lists, sync lead data, and trigger workflows based on spreadsheet updates.

Superwaba offers email support for all plans, priority chat support for Growth plans, and dedicated account manager for Pro and Enterprise plans. We also have 24/7 phone support for Enterprise.

Yes. Superwaba provides comprehensive documentation, video tutorials, API reference, and step-by-step guides at docs.superwaba.com.

Yes. Superwaba has an active community where you can connect with other users, share best practices, and get tips from our team.

Absolutely. Our Growth and Pro plans include strategy consultations where our experts help you design automation flows, campaign strategies, and growth playbooks for your business.

Superwaba maintains a 99.99% uptime SLA. In the rare event of planned maintenance, we provide advance notice and schedule it during off-peak hours.