Privacy Policy

1. Who We Are

Superwaba is operated by Cloudzies Technologies LLP, registered in India (GST: 24AAQFC4456N1ZX).

2. Information We Collect

We collect the following categories of information:

• Account information— name, email address, phone number, company name, and billing details when you sign up or subscribe.
• Usage data— pages visited, features used, IP address, browser type, device type, and session duration.
• Message data — messages sent and received through the Superwaba platform (WhatsApp and Instagram) to power automations and analytics.
• Cookies and tracking— we use cookies and similar technologies for analytics, personalisation, and advertising.

3. How We Use Your Information

• Provide, maintain, and improve the Service.
• Process payments and send invoices.
• Send transactional emails (receipts, account alerts).
• Analyse usage patterns to improve product experience.
• Comply with legal obligations.
• Detect and prevent fraud or abuse.

4. Data Sharing

We do not sell your personal data. We share information only with:

• Service providers— payment processors, cloud hosting (AWS / GCP), analytics tools, and email services.
• Meta Platforms— as required to operate WhatsApp and Instagram Business APIs.
• Legal authorities— when required by law, court order, or government request.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we retain anonymised analytics data and keep billing records as required by Indian tax law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Data portability (receive your data in a structured format).

To exercise any of these rights, email support@superwaba.com.

8. Cookies

We use essential cookies to keep the Service functional and analytics cookies (such as Google Analytics) to understand usage. You can disable non-essential cookies in your browser settings.

9. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice. Continued use after changes constitutes acceptance.

11. Contact

For privacy-related questions, contact us at support@superwaba.com or write to: