Webhook
A server endpoint that receives real-time notifications from WhatsApp whenever a message is received, delivered, or read.
How it works
Webhooks are HTTP callbacks that WhatsApp uses to push event data to your server in real time. When a customer sends a message, when a message is delivered, or when a message is read, WhatsApp sends a POST request to your configured webhook URL with a JSON payload containing event details. This eliminates the need to continuously poll the API for updates. Properly handling webhooks is essential for building responsive chatbots and real-time dashboards. Your webhook endpoint must respond with a 200 OK status within a few seconds, or WhatsApp will retry the delivery with exponential backoff.
Related terms
Callback URL
The specific web address where WhatsApp sends webhook notifications for incoming messages and status updates.
Message Status Callback
A webhook notification sent by WhatsApp when a message's delivery status changes, from sent to delivered to read.
Cloud API
Meta's hosted version of the WhatsApp Business API that runs on Meta's own infrastructure, removing the need for businesses to manage their own servers.
Learn more in our docs
Explore guides, tutorials, and API references for building on the WhatsApp Business platform with SuperWaba.