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🛡️WhatsApp for Insurance

Simplify Policy Management on WhatsApp

From quote to claim, automate every policyholder interaction on the channel that gets 98% open rates.

50%Improvement in renewal rates
60%Faster claim processing
3xMore cross-sell conversions

Insurance Bot

Online

My car insurance is expiring next week. Can I renew?

9:30 AM✓✓

Your policy MC-4821 expires on May 20. Renewal premium: $580/year. We also have an add-on for roadside assistance at $45/year. Want to include it?

9:30 AM

Yes, add the roadside assistance. Can I pay now?

9:31 AM✓✓

Total: $625/year. Here is your secure payment link. You can also pay in 4 quarterly installments of $160.

9:31 AM

Quarterly works better. Done!

9:33 AM✓✓

Payment received! Your renewed policy with roadside assistance is active until May 2026. Sending your policy document and digital ID card now.

9:33 AM
Type a message...

Challenges Insurance Businesses Face

Sound familiar? These are the exact problems Superwaba solves for insurance businesses.

1

Policy renewal reminders via mail and email have poor response rates

2

Claim filing is confusing, leading to incomplete submissions and customer frustration

3

Agents spend most of their time on repetitive policy status inquiries

4

Cross-selling additional coverage requires expensive outbound call campaigns

Solutions

How Superwaba Helps Insurance

Purpose-built WhatsApp automation features designed for your industry.

1

Instant Quote Generation

Let prospects get personalized premium quotes by answering a few questions in a WhatsApp chat flow.

2

Renewal Reminders & Payment Links

Send automated reminders before policy expiry with one-tap payment links to renew instantly.

3

Guided Claim Filing

Walk claimants through document upload, photo submission, and status tracking in a conversational flow.

4

Policy Document Delivery

Send policy documents, ID cards, and premium receipts directly to customers on WhatsApp.

5

Cross-Sell Campaigns

Recommend relevant add-on coverage based on life events and existing policy profiles.

Use Cases

What You Can Automate

Send premium due reminders 30, 15, and 3 days before expiry
Collect accident photos and FIR copies for motor claims via chat
Share policy comparison PDFs for plan upgrades
Notify policyholders about claim approval and settlement status
Run health insurance awareness campaigns during enrollment periods
Deliver annual policy summaries and tax benefit statements

50%

Improvement in renewal rates

60%

Faster claim processing

3x

More cross-sell conversions

Renewal rates improved 50% since we started sending WhatsApp reminders. It's our highest-performing channel now.

Suresh IyerVP of Customer Retention, SecureLife Insurance

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