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🏬WhatsApp for Retail

Bring the In-Store Experience to WhatsApp

Drive foot traffic, manage loyalty programs, and deliver personalized shopping assistance at scale.

30%Increase in repeat store visits
45%Loyalty program engagement rate
3.5xROI on WhatsApp promotions vs SMS

Retail Bot

Online

Do you have the Nike Dunk Low in size 10?

12:00 PM✓✓

Let me check... Yes! Nike Dunk Low in White/Black, size 10, is in stock at our MG Road store. Price: $110. Want me to reserve it for you?

12:00 PM

Yes! I will pick it up after work today

12:01 PM✓✓

Reserved until 9PM tonight! Show this message at the counter. By the way, you have 280 loyalty points. Use 200 for $10 off this purchase?

12:01 PM

Definitely! Apply the points

12:02 PM✓✓

Done! Your total will be $100. Points applied. See you at the MG Road store! We also have a buy-2-get-1 on socks this week.

12:02 PM
Type a message...

Challenges Retail Businesses Face

Sound familiar? These are the exact problems Superwaba solves for retail businesses.

1

Foot traffic declining as customers shift to online browsing

2

Loyalty programs trapped in apps that customers rarely open

3

Store associates can't follow up with shoppers after they leave

4

Promotional flyers and SMS blasts yield diminishing returns

Solutions

How Superwaba Helps Retail

Purpose-built WhatsApp automation features designed for your industry.

1

Store Visit Promotions

Send geo-targeted offers and in-store event invitations to drive foot traffic.

2

WhatsApp Loyalty Program

Let customers check points, redeem rewards, and receive tier upgrades via chat.

3

Personal Shopper Bot

Help customers find products, check stock availability, and reserve items for pickup.

4

Post-Visit Follow-Up

Re-engage shoppers who visited but didn't purchase with personalized product suggestions.

Use Cases

What You Can Automate

Notify nearby customers about weekend flash sales
Allow customers to check product availability before visiting
Send digital receipts and warranty cards after purchase
Run festive season campaigns with countdown offers
Enable store-to-door delivery requests via WhatsApp
Collect in-store experience feedback with quick surveys

30%

Increase in repeat store visits

45%

Loyalty program engagement rate

3.5x

ROI on WhatsApp promotions vs SMS

Our WhatsApp loyalty program has higher engagement than our mobile app. Customers actually use it because it's just a chat.

Deepak NairHead of Retail Operations, UrbanMart

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